People don’t usually think about small businesses when discussing cyber security. The media covers breaches in governmental and big-business security in excess. These entities usually have lucrative targets that attract the attention of hackers but are often backed up with an extremely protective network security system that’s difficult to crack. When hackers can’t break the […]

Like all business components, Voice over Internet Protocol (VoIP) systems have costs of ownership, or the direct and indirect costs accrued by a certain service or product. Understanding your VoIP’s total cost of ownership will help with your tech budgeting and more. Upfront costs Upfront costs are largely determined by the manner in which you […]

Is your customer service department lagging in terms of quality? If so, it may be time to review the call quality of your customer service representatives. One of the best ways to do that is to use your Voice over Internet Protocol (VoIP) system’s call recording feature. By listening to recorded calls, you can find […]

Data is everything to a small business in this day and age – which means if you lose access or control of your data, you lose everything. As dramatic as that might sound, the data backs that up. According to several sources, 93% of companies, no matter how big they are, are out of business […]

Hackers launch denial-of-service (DoS) attacks to render IT systems and networks inaccessible to intended users. Large corporations’ web servers used to be frequent targets, but nowadays, every business can become a victim. Hackers have also started launching attacks on Voice over Internet Protocol (VoIP) systems. This brief guide on telephony DoS attacks can help you […]

When you consider the investments in your business that you can make as a CEO, you probably think to yourself, “Which investments will give my company the best ROI?” With that in mind, would you think of making a significant investment in bolstering your IT department? Many CEOs are understandably hesitant to throw a lot […]

Many businesses still rely heavily on landlines, which remain as one of the first points of contact businesses have with their customers. With the marriage of traditional telephony and digital connectivity comes a more affordable and reliable option: internet phones. Is this the best option for your business? Read on to find out. Different phone […]

Artificial intelligence (AI) can significantly complement Voice over Internet Protocol (VoIP). Here’s how AI-enhanced VoIP can introduce remarkable efficiencies to your business communications. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically respond to customer queries with AI agents. These agents allow businesses to take on more customer calls […]

Heat and technology don’t mix. We’re talking about things like PCs, servers and everything inside of them. A lot of manufacturers try to make sure the heat generated by hardware has a way to escape, but it’s not always enough. And what about heat from the outside? This is where problems can really get out […]

With business trends like bring your own device policies and remote work, companies using VoIP in their office have had to expand their remote communication capabilities to hold their own against competitors. However, they may still struggle to extend VoIP to off-site or mobile employees. To cater to your out-of-office workers, there are a variety […]