Clients often have to deal with being put on hold during a phone call and greeted by dull music or repetitive messages that do little to ease the frustration of waiting. As a business owner, you can do several things to make this experience better for your clients. Enhancing the on-hold experience is not only […]
How VoIP features can turn on-hold time into valuable moments
Help Your Business Thrive With Co-Managed IT Services

Over the past few years, awareness about IT services has significantly increased. Businesses of varying sizes recognize the need for and importance of utilizing IT services to protect sensitive data, keep day-to-day operations running smoothly, increase productivity throughout various departments and stay up-to-date with the most recent technology trends. Without IT services, companies put themselves […]
Microsoft Teams Productivity Tips Every [Niche] Needs To Know
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Every business needs the right tools to get the job done and to keep your team on track. But juggling multiple apps and software can be a nightmare when trying to keep information streamlined and easily accessible. That’s where Microsoft Teams for small businesses comes into play. In this article, we’ll explore the 10 best […]
10 Common Tech Problems [Geographic Area] [Niche] Are Eliminating From Their Business Forever
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They say, “You get what you tolerate” and now more than ever, we’ve been conditioned to tolerate worse service at higher prices. Companies get a ‘free pass’ simply by saying phrases like “the labor shortage,” “because COVID,” or “inflation.” But it doesn’t have to be that way. While you may be able to still do […]
Business VoIP: Tips to troubleshoot common issues

Many small- or medium-sized businesses could benefit from switching to Voice over Internet Protocol (VoIP) phone systems. But you can’t take advantage of the cost savings or improved efficiency without understanding how to use this technology properly and deal with the occasional issue. Here are some of the most common VoIP issues and how to […]
Understanding VoIP Quality of Service

It’s common to encounter call quality problems while using Voice over Internet Protocol (VoIP) phones, even if you have a fast internet connection. This is a widespread issue faced by users of hosted phone services. Optimizing your Quality of Service (QoS) network can help alleviate the headaches that often come with VoIP technology. In this […]
5 Seemingly Innocent Download Habits Your Employees Must STOP Now To Avoid A Ransomware Attack

Once upon a time, you could install antivirus software and go about your merry way online and in your inbox, opening, clicking and downloading files without a care. Today, antivirus alone cannot and will not protect you, especially if you INVITE the hack by downloading a file that is infected with a piece of code […]
The Biggest Risk Is Not The One You Don’t Take, But The One You Don’t See
Cloud unified communications migration made simple: A comprehensive guide

Moving your unified communications (UC) system to the cloud offers global accessibility for your business operations. It allows you to manage your UC from any location, eliminating the need to travel to a specific site for reconfigurations or wait for updates to take effect. Additionally, basic administrative tasks can be performed by team members themselves […]
Understanding Cyber Security Compliance Standards

There is an endless number of things a business owner should do for their business to be successful. They must develop a product or service that can attract customers, hire and train a team to oversee day-to-day operations, implement marketing strategies and so much more. While all these tasks are essential for your business to […]